Masterclasses from the people who redefined what exceptional can mean. Practical, applicable and constantly growing.
EXPLORE THE ACADEMY
THREE WAYS TO WORK WITH
THE WORLD OF CS
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1
OPOD™ MASTERCLASS
A 10-part masterclass with practical workbooks, built on the OPOD™ method for exceptional hospitality.
Turn service standards, rituals and recovery into guest experiences people remember.
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2
EXECUTIVE COACHING
Private advisory for CEOs, founders, owners and senior leaders in hospitality, luxury retail and experience-led brands.
Apply OPOD™ to leadership, culture, guest experience and strategic decision-making.
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3
1:1 CONSULTANCY
Tailored programmes for luxury brands who want OPOD™ embedded across properties, teams and daily operations.
Build the masterclass foundation and OPOD™ method into your organisation.
“The guest rarely remembers the standard. They remember how it felt when the standard became personal.”
Christophe Sadonès
Founder, OPOD™ Methodology & World of CS
CHRISTOPHE SADONÈS
Christophe Sadonès has spent more than three decades inside hospitality, luxury retail and global service leadership.
He has opened award-winning hotels, including Park Hyatt Shanghai, led food and beverage, events and product development across more than 950 restaurants in 20 countries, and served as President of Louis Vuitton China.
The World of CS Academy translates that experience into practical training for leaders and teams who want stronger standards, better guest recognition and more memorable service.
Read My Story
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For first access & exclusive pricing to the Academy. A weekly briefing from World of CS on hospitality, service, atmosphere, leadership and the human details that shape exceptional environments.
