Christophe Sadonès
Helping luxury hospitality and retail leaders turn flawless service into unforgettable guest experiences.
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Christophe Sadonès is a globally recognised luxury hospitality leader, former President of Louis Vuitton China, recipient of the Légion d’Honneur, and former President of Food & Beverage at Hyatt Hotels.
Across more than two decades, he has led award-winning hotels, luxury retail environments, and internationally recognised guest experience programmes, with a focus on the emotional dimension of hospitality, how recognition, warmth, precision, and anticipation create lasting loyalty beyond service alone.
The Hospitality Academy by CS was created to translate that experience into practical training for hospitality leaders and teams seeking to build stronger culture, deeper guest connection, and more memorable experiences.
Hear directly from Christophe via the OPOD Weekly briefing
WHY LEADERS CHOOSE
THE WORLD OF CS ACADEMY
Guest expectations continue to evolve.
Attention spans shorten.
Experiences become more transactional.
Consistency becomes harder to maintain.
Emotional connection becomes more valuable than ever.
The Academy draws from the operational philosophies, leadership standards, and guest experience strategies behind some of the world’s most respected luxury brands, hotels, restaurants, and retail environments.
Designed for leaders seeking stronger culture, sharper thinking, elevated service, and experiences that remain memorable in increasingly competitive markets.
HOW YOU CAN BECOME A GAME CHANGER
3 ways to get started
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1
OPOD MASTERCASS
A 10-part video masterclass with practical PDF workbooks, built on the OPOD™ Method, become a change maker.
Learn how great leaders create guest experiences people never forget.
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2
EXECUTIVE COACHING
Advisory for CEOs, owners, and board-level leaders of luxury hotels, hospitality groups, and retail brands.
Implement OPOD™ directly to your leadership, culture, and strategic decisions.
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3
1:1 CONSULTANCY
Custom programs for hotel groups and luxury brands who want OPOD™ embedded across properties and teams.
Masterclass foundation, with build tailored training and implementation around it.
