Christophe Sadonès
Helping hospitality and luxury leaders build the standards, rituals and emotional precision behind memorable guest experiences.
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Christophe Sadonès is an internationally recognised hospitality, luxury retail, and customer experience leader with more than 30 years of experience across Europe, US and Asia.
Former President of Louis Vuitton China and Vice President Food & Beverage, Events & Product Development for Asia Pacific at Hyatt Hotels Corporation, he has led award-winning hotels including Park Hyatt Shanghai, restaurants, retail operations, and guest experience initiatives for some of the world's most respected brands.
A recipient of France's Ordre National du Mérite and Ordre du Mérite Agricole, Christophe now shares his expertise through WORLD OF CS Academy, keynote speaking, executive advisory, and masterclasses focused on hospitality, leadership, luxury retail, and experience excellence.
YOU CAN FIND ME HERE
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WHY LEADERS CHOOSE
THE WORLD OF CS ACADEMY
Guests notice more than teams realise.
They notice the first greeting, the silence before someone helps them, the way a complaint is handled, the confidence of a junior team member, the small gesture that makes the experience feel personal.
The Academy was built for leaders who want those moments to become more consistent.
It draws from the operating standards, leadership disciplines and guest experience strategies behind some of the world’s most respected hotels, restaurants and retail environments.
Designed for leaders who want stronger culture, sharper service behaviours and experiences guests remember long after they leave.
Three ways to work with World of CS
Start with the Academy. Go deeper through advisory, coaching and tailored implementation.
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1
OPOD MASTERCLASS
A 10-part masterclass with practical workbooks, built on the OPOD™ method for exceptional hospitality.
Learn how to turn standards, rituals and service behaviours into guest experiences people remember.
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2
EXECUTIVE COACHING
Private advisory for CEOs, founders, owners and senior leaders in hospitality, luxury retail and experience-led brands.
Apply OPOD™ to leadership, culture, guest experience and strategic decision-making.
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3
1:1 CONSULTANCY
Tailored programmes for hotel groups, restaurants and luxury brands who want OPOD™ embedded across properties, teams and daily operations.
Build the masterclass foundation into training, implementation and operating standards for your organisation.
