World of CS Academy

OPOD Weekly Newsletter

A letter every Friday from Christophe Sadonès. One conversation with a Game Changer, one idea worth carrying into the week, and a door into the Academy. Every issue lives here from the moment it is sent.

Every Friday · 17:00 Hong Kong
Written by Christophe Sadonès
Latest issue
Updated each Friday at send time
CSWorld of CS Academy
NewsletterN°02

Friday 18 September 2026

Mr. Alain Ducasse: "We hide nothing"

"It must be shared with generosity."

Opening Note

Mr. Alain Ducasse marked a significant birthday on Sunday.

He knows exactly how a kitchen should run. How a service should feel. How to open in a city he has never worked in and make it good by the second week. That knowledge is worth a fortune, and he could have kept all of it.

He built schools instead, so that people who will never work for him can learn what he knows.

When I asked him why, he answered without pausing.

Read the full piece on LinkedIn →
Mr. Alain Ducasse

This Week

Mr. Alain Ducasse  ·  Creative Director

We hide nothing.

Christophe Sadonès with Mr. Alain Ducasse beside a tower of his books

"The thing most worth sharing in the world is know-how and expertise, and it must be shared with generosity. That is why I built the schools. We hide nothing."

He knows what he is doing. The people he trains will open their own places, hire away his best cooks, and compete with him in cities he cares about. He does it anyway, because a guest eating well somewhere else is still a guest eating well, and the whole trade gets better when good practice travels.

Think about what that costs him, and then think about your own operation. The chef who keeps one technique to himself so he cannot be replaced. The manager who holds the supplier relationships close. The supervisor who has run the same opening routine since the day he started and has never written it down. Each of them is protecting a job. Each of them is also making sure the business cannot survive their day off.

Watch the conversation →

GM Secrets

"A new table. A new restaurant."

Mr. Alain Ducasse keeps one rule for himself and has kept it throughout his career. A new table. A new restaurant. Something he has not tasted and someone he has not met. That is where the inspiration comes from, and he goes looking for it rather than waiting for it to arrive.

Put it on your senior team. Each of you brings one discovery to the Monday briefing, named and specific, and the briefing opens with those rather than with the numbers. Curiosity stops being a trait people claim and becomes something they have to produce on a date. And you find out quickly which of your managers has left the building this month.

From the Conversation

When he proposed a dish of plain peasant vegetables for Monaco, Prince Rainier asked whether anyone would actually eat that. The answer decided his career.

"They will get used to it."

Mr. Alain Ducasse

Mr. Alain Ducasse

Creative Director

Watch the full conversation →

In the Academy

Masterclass

The 90 Seconds That Matter

My ten-part masterclass on the small windows where trust is built or broken: the moment before a guest speaks, and the first ninety seconds of an arrival.

What has to already be true before those ninety seconds start. Active listening. What the body says before the words do. Consistency, and why it is the part nobody applauds. Ten rules for client trust and experience, and what each one costs to keep.

Ten video lessons, ten workbooks, a final quiz and a certificate.

Open the masterclass
East Success International Limited  ·  805 Prosperity Millennia Plaza, 663 King's Road, North Point, Hong Kong
CSWorld of CS Academy
NewsletterN°01

Friday 4 September 2026

François Delahaye's one interview question

The first issue of the World of CS Academy Newsletter. Each Friday, one conversation, one idea.

Opening Note

I published something this week that I have been sitting with for a while. About why I built the Academy, why access is free, and what I actually hope happens when someone finishes a masterclass.

The short version: hospitality is not only an industry. It is a mindset. And that mindset can be learned by anyone, regardless of their title or their company's training budget.

This newsletter is part of the same effort. Each Friday, one conversation, one idea worth carrying into the week. The book follows in January. For now, the first one.

Read the full piece on LinkedIn →

This Week

François Delahaye  ·  COO, The Dorchester Collection

The question is never about the job. It is about dinner.

François Delahaye in conversation

François Delahaye leads operations across all nine hotels of The Dorchester Collection: London, Paris, Milan, Rome, Beverly Hills. He has one interview question, and it has nothing to do with the CV in front of him.

He asks candidates what they would do if their fiancé's parents were coming to dinner. One answer: call the caterer. The other: go to the market, choose the fish, borrow the good china.

He is not testing cooking ability. He is looking for the private instinct to please that predates the job, the training, the CV. If it is not already there, he has never found a way to put it there.

GM Secrets

"The room has its own logic between sittings. Experienced teams read it before the guests arrive."

At the best properties, the service briefing is never the first moment of preparation.

The floor manager walks the room thirty minutes before any guest arrives: not to check the mise en place, but to notice what changed since the last service. A chair moved toward the window. A table too close to the pass. That small walk is where standards are actually held.

From the Conversation

"Immediately you can see that person wants to please others. This is the first definition in hospitality."

François Delahaye

COO, The Dorchester Collection

Watch the full conversation →

In the Academy

Masterclass

The 90 Seconds That Matter

The instinct François Delahaye tests for at interview is the same one that determines what happens in the first ninety seconds of a guest's arrival. This masterclass is about that window.

Each masterclass includes a video lesson, a practical workbook, a quiz and a certificate of completion.

Open the masterclass
East Success International Limited  ·  805 Prosperity Millennia Plaza, 663 King's Road, North Point, Hong Kong